Last updated: September 4, 2026
Cancellation before dispatch
You may request cancellation by contacting support immediately. We will check the order status with the fulfillment supplier and confirm whether it can still be stopped and which options are available under applicable law. A cancellation request does not guarantee that an order already being processed or shipped can be stopped.
Product returns
To request a return, contact support with the order number, reason for the request, and the condition of the packaging and product. Eligibility and return instructions will be provided after the details are reviewed and in accordance with applicable law. Do not send a product back before receiving written approval and instructions.
A return may be requested within 14 days of delivery, subject to a review of the details and applicable law.
Incorrect, damaged, or missing product
Contact support promptly with the order number and clear photos of the packaging, shipping label, and product. We will review the details with the fulfillment supplier and explain the available options based on the findings and applicable law.
Undelivered order
If an order has not arrived, contact support with the order and tracking details. The request will be handled through the review process described in the shipping policy, based on the findings and applicable law.
Refund method and timing
If a refund is approved, the method and estimated processing time will be provided in writing. A bank or payment provider may require additional processing time after the refund is issued. Any return costs that apply will be explained before the return and in accordance with applicable law.
Refund and return enquiries: support@jewjitsupeptides.com